Retrox Exchange, Return & Refund Policy
At Retrox, we want you to love your clothes! That’s why we offer a 7-day customer satisfaction guarantee. If you’re not happy with your purchase for any reason, you have several options:
Return & Exchange Options
1. Standard Exchange (SE)
If your item doesn’t fit quite right or you want a different color or style, you can exchange it. Here’s how:
– Contact Us: Reach out to our customer service team via Phone, Email, or Facebook/Instagram within 7 days of receiving your order.
– Item Pickup: Our partnered courier will collect the original item at your convenience.
– Inspection: The item must be unworn, unwashed, and have the original tags attached.
– Receive New Item: Once the item is inspected, we’ll send you the new size, color, or style.
– Turnaround Time: 4-6 business days for processing and delivery of your exchange.
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2. Return with Exchange (RWE)
The fastest way to get a new item! If you need a different size or style upon delivery, simply exchange it immediately.
– Inspect the Item: Check your order when it arrives.
– Immediate Exchange: If you need a different size or style, inform the delivery person and return the product right away.
– New Item Delivery: Your new item will be sent within 2-4 business days.
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3. Standard Return (SR) & Refund
If you no longer want the item, you can return it for a full refund in store credit (minus original delivery charges).
– Contact Us: Notify our customer service team within 7 days of receiving your order.
– Return Process:
– Cash on Delivery: Return the item immediately to the same person who delivered it.
– Prepaid Order: Contact customer care for a refund in virtual store credit.
– Return Shipping: Return shipping costs apply for standard returns.
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Important Notes
– All returns and exchanges must be initiated within 7 days of receiving your order.
– Items must be unworn, unwashed, and include the original tags.
– Standard Exchange and Return with Exchange require contacting customer service first.
– For the fastest service, use Return with Exchange (RWE) by checking your order on arrival.
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Return & Exchange Timelines
| Option | Turnaround Tim |
| Standard Return (SR) | 2-3 business days |
| Return with Exchange (RWE) | 2-4 business days |
| Standard Exchange (SE) | 4-6 business days |
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We recommend checking your order upon delivery and using Return with Exchange (RWE) for the quickest and easiest way to get the right item!
For more details, contact our customer service team via Facebook or Whatsapp.
